Here are some additional Water Tips:

• Don’t over-water your lawn. Water every 3-5 days in summer and 10-14 days in winter.
• Use a broom instead of a hose to clean sidewalks.
• Run the dishwasher and washing machine when fully loaded.
• If you have a swimming pool, use a cover and you’ll save loss from evaporation by 90%.
• When hand washing dishes, don’t leave water running; use 2 basins – one for washing and one for rinsing.
• Defrost frozen foods in the refrigerator or microwave instead of using running water.
• Limit your shower time to less than 15 minutes.
• Turn water off while brushing your teeth.

As a residential customer of a regulated public utility in Kentucky, you are guaranteed the following rights subject to Kentucky Revised Statutes and the provisions of the Kentucky Public Service Commission Administrative Regulations: · You have the right to service, provided you (or a member of your household whose debt was accumulated at your address) are not indebted to the utility. · You have the right to inspect and review the utility’s rates and tariffed operating procedures during the utility’s normal office hours. · You have the right to be present at any routine utility inspection of your service conditions. · You must be provided a separate, distinct disconnect notice alerting you to a possible disconnection of your service if payment is not received. · You have the right to dispute the reasons for any announced termination of your service. · You have the right to negotiate a partial payment plan when your service is threatened by disconnection for non-payment. · You have the right to participate in equal, budget payment plans for your natural gas and electric service. · You have the right to maintain your utility service for up to thirty (30) days upon presentation of a medical certificate issued by a health official. · You have the right to prompt (within 24 hours) restoration of your service when the cause for discontinuance of the service has been corrected. · If you have not been disconnected, you have the right to maintain your natural gas and electric service for up to thirty (30) days if you present a Certificate of Need issued by the Kentucky Cabinet for Human Resources between November and the end of March. · If you have been disconnected due to nonpayment, you have the right to have your natural gas or electric service reconnected between the months of November through March provided you: 1. Present a Certificate of Need issued by the Kentucky Cabinet for Human Resources, and 2. Pay one third (1/3) of your outstanding bill ($200 maximum), and 3. Accept referral to the Human Resources’ Weatherization Program, and 4. Agree to a repayment schedule that will cause your bill to become current by October 15. · You have the right to contact the Public Service commission regarding any dispute that you have been unable to resolve with your utility (Call Toll Free 1-800-772-4636). The Customer Bill of Rights is referenced in 807 KAR 5:006 Section 14 (1) (c) 1 .

Customer Bill of Rights